Prices, styles, promotions and availability may vary by store and online.
If you find a lower price from an online retailer on an identical, in-stock product, tell us and we’ll match it. The following limitations apply:
• The item must be identical, (i.e., size, model, SKU, quantity, brand, name, color)
• The item must be in-stock at the online retailer’s website and on our website at the time of the price match request
• We will not price match purchases for resale.
• We will not offer rain-checks for items that are not currently in stock
• The item must be sold and fulfilled by one of these online retailers:
We don’t match:
• Discounts applied in checkout
• Offers advertised as percentage off or dollar off (e.g., “15% off” or “$5 off”)
• Auction prices or those requiring memberships
• Prices that cannot be determined independent of other items, e.g., fees, shipping charges
• Bundle offers, rebates, coupons, mail-in offers, offers that include financing
• Prices that require a minimum quantity purchase
• Items that other retailers have listed as clearance, close out, liquidation, special hour/flash/limited quantity offers
• Damaged, used, or refurbished items
• Price errors
• In-store prices
• Prices as a result of pickup discounts
• Price matches to other retailers for prices shown from Thanksgiving Day through Cyber Week
Here’s how you can request a price match from us:
When making a purchase, send your price match request to us. Provide us with a live link to the other online retailer’s website that shows the lower price that you want to price match. We will then review and verify the price match request. We have the final decision for matching an online price. Some exclusions do apply.
At this time, we cannot take orders over the phone. Please shop our website or visit a store near you. Click here for store locator.
We accept Visa®, MasterCard®, American Express® and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards.
For standard shipping, your credit card will be charged on the date the order ships.
For home delivery purchases, the credit card is charged on the day your order is delivered or the next business day.
A pre-authorization is a type of pending bank hold used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase, then submit a final charge later (such as when your NP Property Development Co., Ltd. order ships to you). That final charge amount is often different from the merchant's pre-authorized amount.
Another type of pre-authorization charge is for a purchase that was approved but won't be posted to your account until later. Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. (Timeframe depends on your financial institution). Contact your financial institution if this does not occur.
1: We will request one authorization against your credit card per order confirmation number. The sum of the authorizations will equal the total of your order.
2: If “Submit” is clicked more than once or if an address is entered incorrectly, then there is a possibility that multiple pre-authorizations will be sent. Only one of the pre-authorization will be charged to your account upon shipment of your order.
The remaining pre-authorizations will drop off in accordance with your financial institution’s withholding periods. We are not responsible for these pending authorizations.
This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard and Discover Card, it is the last three digits printed on the back of the card.
For American Express, it is the four digits printed above the account number on the front of the card. It generally appears to the right of your credit card number.
If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.
We do not have an online layaway, however, your local store may offer this service. Click here for store locator.
You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact customer care, Monday to Sunday: 8am-6pm, Monivong Branch: +855 78 398 399/+855 10 398 399 or Sensok Branch: +855 78 855 955/+855 10 795 895.
Your order is ready for online status-tracking shortly (15 minutes approx.) after it is placed! If you have created a NP Property Development Co., Ltd.
Guest order tracking is also available on line; navigate your mouse to my account at the top of the page, click order status, and then enter in your confirmation number, your email and your billing zip, under the area of unregistered customer order status. (To find your confirmation number check the email we sent you when your order was placed on line.)
If you checked out as a guest, please call Customer Care, Monday to Sunday: 8am-6pm, Monivong Branch: +855 78 398 399/+855 10 398 399 or Sensok Branch: +855 78 855 955/+855 10 795 895, and we will be happy to assist. Have your confirmation number, email, and billing ZIP code to use this service (confirmation number is located within your emailed order confirmation.)
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
Standard Shipping - Please call Customer Care for assistance. They will locate your order and see if it can be revised or cancelled. If the product has already shipped, you may return it under our Return Policy.
Home Delivery –To change or cancel an order, call Customer Care. They will determine where your order is in the process and whether it can be revised or cancelled. If you call at least 48 hours before the scheduled delivery time, we will refund the purchase amount, including delivery fees, as described under our Return Policy.
If you contact us less than 48 hours prior to the delivery date, we will refund the amount of the order less the delivery fees.
These "Charges" that are appearing on your card account are actually pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Please contact your credit card company to release any pending holds as we have no control over the grace period for releasing authorized funds, particularly debit card funds.
To make an address change to your order, please contact Customer Care - Monday to Sunday: 8am-6pm, Monivong Branch: +855 78 398 399/+855 10 398 399 or Sensok Branch: +855 78 855 955/+855 10 795 895. For Standard Shipped orders, please call as soon as possible as our orders do ship quickly. We can accept address changes on most orders, however, NP Property Development Co., Ltd. orders financed through Synchrony® and PayPal® require cancelling order and re-processing.
Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address(s).
Guest checkout is available, so it is not necessary for you to set up an account. It is highly recommended that you create an account to make checkout, order tracking and warranty service easier in the future.
Our stores are independently owned and operated and each location is free to set their own prices.
We showcase an incredible assortment of furniture, mattresses and decorative accessories on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items that are being added daily. In addition, unique items continue to arrive at our stores. Click here for store locator.
Not all catalog items are available to purchase online. To check availability online, find the item number that corresponds to the catalog product. Enter the number in the search box at the top of any page. Next, click the check price button, if the item is available for purchasing online, simply add it to your cart. If it is only available in-store, you can visit or contact a store about product availability. Click here for store locator.